Irvine Cycles

About Us This web site is owned and operated by Irvine Cycles who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Irvine Cycles
23 Eglington Street Irvine KA12 8AX United Kingdom
Phone: 01294 272712
Fax:
Email: sales@irvinecycles.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

Your Security: The order details and address that you enter will be encyrpted by our secure server. On the next page you will be asked for payment method. As your security is our utmost concern. We use the HSBC bank to process online payments on our behalf. When you select payment method will be HSBC Epayments,then your encyrpted address and order details will be sent to our area on the HSBC Secure server where you will be able
to enter payment details safe in the knowledge that the systems that HSBC use are highly secure and up to date.(This does not affect our ability to process refunds)

Shipping And Handling Delivery is included on all Items featured on our Site.

Delivery Schedule Currently we only post items to the United Kingdom. Free Delivery only includes the UK Mainland, for all other areas within the UK we will only charge what it costs us, please contact us beforehand for a Quote.

Normally we will not deliver a cycle other than to the address of where the credit card is registered. If you require your cycle to be delivered to an alternative address please indicate this during checkout when you are asked for any special delivery instructions, we will then contact you to discuss delivery arrangements.

Items ordered by 3pm : We will endeavour to post the next day. However there be the odd occasion where this is not possible and will be delayed to the following day (for items ordered on Friday & Saturday then Monday will be considered the next day.)

The following terms apply to cycles:

As we are a Professional cycle shop we do not just shift boxes therefore:
All cycles are required to be assembled as much as possible, checked out before posting.

We aim to post cycles ordered Monday to Thursday within 48hrs.

We do our best to make sure that all Cycles on our site are in stock, on the odd occasion that we made a mistake and have not adjusted our stock we will check with our suppliers and if the cycle is available we will post within 3-4 days.

On the odd occasion we may need to cancel a cycle as despite our best efforts we cannot supply it within a reasonable time frame.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the United Kingdom , 15% VAT is Included.

Credit Card Security We as a company do not process your credit card details, we use HSBC Bank Epayments system. Your address details are encyrpted by our secure server which passes the address details in encrypted form to the HSBC secure payment processing systems. You will then enter your credit card details on our secure area on the HSBC site. By using the massive security resources of the HSBC Bank to process credit card details, we believe offers our customers utmost security for their credit card details. We never see your credit card details. No information is held on any website in clear text.

Guarantee All our products come with the full manufacturers guarantees.

Reaching Us If you need to reach us, please email us at sales@irvinecycles.co.uk, alternatively, you can call on 01294 272712 (International +44 01294 272712) or fax us on or write to us at 23 Eglington Street Irvine KA12 8AX United Kingdom

Privacy Policy Irvine Cycles do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy If for any reason you wish to return goods (except where they are faulty) then you will be required to pay for the postage of the item, where this is a bulky item such as a cycle we can often arrange it to be shipped back at a lower cost, please contact us for details. We also reserve the right to recover our postage costs on the outward journey. Obviously this will be waived if the item was mis described or faulty.

Should you wish to return an Item you must contact us within 7 days of recieving the goods.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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