Delivery Schedule: Currently we only post items to the United Kingdom. Free Delivery only includes the UK Mainland, for all other areas within the UK we will only charge what it costs us, please contact us beforehand for a Quote.
Normally we will not deliver a cycle other than to the address of where the credit card is registered. If you require your cycle to be delivered to an alternative address please indicate this during checkout when you are asked for any special delivery instructions, we will then contact you to discuss delivery arrangements.
Packaging: We are a professional cycle shop, we do not just shift boxes. To give our customers the best buying experience, every cycle sold will go through the following pre-delivery process before shipping:
1. Visual check of frame and components.
2. Cycle assembled in our store, gears (where relevant) and brakes adjusted, tyre pressure and all fasteners checked. All components checked/adjusted to ensure perfect performance.
3. Once we are satisfied that goods are in perfect order, the cycle is then carefully transferred back into it's original box. On some occasions larger boxes will be substituted to ensure a secure and safer journey to our customers.
4. An assembly guide and some basic tools will be supplied on all cycle purchases. Please note, some minimal assembly will be required on arrival. Generally all kids bikes 12"-20" wheel sizes will arrive 90% assembled. Securing of pedals, h/bars & stabilisers (where relevant) is typically all that is required. On youth bikes of 24" wheel size and all adult bikes typically you will be required to secure the front wheel.
We aim to post cycles ordered Monday to Thursday within 48hrs.
We do our best to make sure that all Cycles on our site are in stock, on the odd occasion that we made a mistake and have not adjusted our stock we will check with our suppliers and if the cycle is available we will post within 3-5 days. In busy periods delivery can take up to 5-7 days.
On the odd occasion we may need to cancel a cycle as despite our best efforts we cannot supply it within a reasonable time frame.