What cycles are covered by the scheme?
All cycles are welcome in the scheme including adults’ and children’s bikes, e-bikes and non-standard cycles (e.g. tandems, tricycles, recumbents, side-by-side and cargo bikes). Not all bike shops can repair each kind of bike, individuals will need to check with their local participating bike shop first.
I own three bikes. Can I get a £50 repair for all of them?
No – we’d ask that each individual only take one bike in for repair.
Can I take in bikes for others?
Yes – we don’t expect every individual to be in attendance. For example, someone could bring in their own bike and bikes for their children and/or partner.
How will I know how much the repairs will cost?
The bike shop will undertake a free assessment of the repairs and then provide you with a quote for the work. You are under no obligation to proceed with the repairs.
What repairs are covered by the £50?
Basic service and essential mechanical repairs are covered by the scheme i.e. repairs that are necessary to make the cycle roadworthy and fit for purpose. We would expect that £50 should cover at least what is known as a Bronze service (e.g. frame and forks wiped down and checked for alignment; gears and brakes adjusted; chain checked and lubricated; wheels and tyres inspected for wear; full safety check).
The following repairs/transactions are NOT covered by the scheme:
a sale of replacement parts without any repair work
replacement or upgrade of existing safe and roadworthy components
replacement or repair of removeable lighting accessories
using the £50 to contribute to the purchase of cycles or accessories
any repairs to e-bike electronic units.
What if the repair costs more than £50?
The scheme only covers the first £50 of any repair. All repair costs should be agreed in advance before any work is carried out. If you can’t afford the additional costs then you must agree with the bike shop in advance what repairs can be carried out up to the value of £50.
What if I can’t afford any repairs over the first £50 and my bike still isn’t roadworthy?
Unfortunately the scheme can only support basic repairs up to £50.
Can I get the parts myself and use the £50 to cover the shop fitting them?
No
